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WELCOME TO KRAMER AMERICA FREQUENTLY ASKED QUESTIONS

FAQ'S

Q: How soon does my order ship?

A: Most orders ship the same business day if the order is received before 2 P.M. EST . If you are not able to place your order by 2 P.M. EST, the order will ship the following business day. We do not ship on weekends. Orders placed during holidays will be shipped the next business day.

Q: Who do I contact if I have a problem with my order?

A: You can contact Us through our email customerservice@krameramerica.com or you can give us a call during business hours toll free at 1-877-572-6227.

Q: What Do I have to do if I need to return my order?

A: Contact us at customerservice@krameramerica.com with your information and transaction number so we can issue a return authorization number and process your refund faster. Please do not return anything before getting this number or your return will not be processed.

Q: Where do I start when using your website?

A: For easy use of our website we have provided a Menu with options to choose your vehicle Make, Model and year. Is the easiest and fastest way to find all the products we have at the moment available for your vehicle.

Q: What makes and models are Kramer accessories designed and developed for?

A: We produce floor mats, cargo liners and other accessories for a wide range of car makes and models. Use our search options or browse the catalog to check for a specific model. Here is a selection of popular customer choices for floor mats and cargo liners:

Toyota RAV4 cargo liner , Toyota RAV4 floor mats , Toyota Highlander floor mats , Toyota 4runner floor mats, Jeep Wrangler cargo liner , Jeep Grand Cherokee floor mats , Ford Explorer floor mats , Honda CRV floor mats , Lexus RX floor mats , Nissan Rogue floor mats , Acura MDX floor mats , Toyota Tundra floor mats , Toyota Tacoma floor mats

Do I need to remove the factory floor mats before placing my new floor mats in?

Yes, Maxfloormat floor mats have been designed to fit your vehicle without the need of the factory floor mats placed on the vehicle. If you leave the factory floor mats installed in the vehicle you more likely will not get the fit that was intended.

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WELCOME TO KRAMER AMERICA FREQUENTLY ASKED QUESTIONS

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